Payment & Cancellation Policy

Last Updated: June, 2026

1. Overview

This Payment & Cancellation Policy ("Policy") governs all payments, subscriptions, bookings, purchases, cancellations, refunds, and related transactions made through Connect The Links ("Company," "we," "our," or "us"), including our website, mobile applications, and any associated services (collectively, the "Services").

By purchasing any service, subscription, event ticket, premium feature, advertising package, or other paid offering through our platform, you acknowledge and agree to this Policy.

2. Payment Terms

2.1 Accepted Payment Methods

We may accept payments through various third-party payment providers, including but not limited to:

  • Credit Cards

  • Debit Cards

  • UPI Payments

  • Net Banking

  • Digital Wallets

  • Payment Gateways

  • App Store Billing Services

  • Other approved payment methods

All payments are processed securely through authorized payment service providers.

2.2 Pricing

All prices displayed on the platform are listed in the applicable currency and may include or exclude applicable taxes, fees, or government charges unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice. Any pricing changes will not affect completed purchases.

2.3 Payment Authorization

By submitting payment information, you:

  • Confirm that you are authorized to use the payment method provided;

  • Authorize us and our payment partners to charge the applicable amount;

  • Agree to pay all fees, taxes, and charges associated with your purchase.

2.4 Failed Payments

If a payment cannot be processed:

  • Access to paid services may be suspended;

  • Subscription benefits may be paused or revoked;

  • We may retry payment collection where permitted;

  • Outstanding balances may remain payable until settled.

3. Subscription Services

Certain features may be offered through recurring subscription plans.

3.1 Automatic Renewal

Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle.

By purchasing a subscription, you authorize recurring charges using your selected payment method until cancellation.

3.2 Subscription Billing

Subscription fees are billed:

  • Monthly;

  • Quarterly;

  • Annually; or

  • According to the selected plan.

Billing dates are determined based on the date of initial purchase.

3.3 Subscription Management

Users may manage, upgrade, downgrade, or cancel subscriptions through their account settings or the applicable payment platform.

For subscriptions purchased through third-party marketplaces such as app stores, cancellations must be completed through those providers.

4. Cancellation Policy

4.1 User-Initiated Cancellations

Users may cancel eligible subscriptions or services at any time.

Unless otherwise specified:

  • Cancellation stops future renewals;

  • Access continues until the end of the current billing period;

  • No partial refunds are provided for unused periods.

4.2 Service Cancellations by the Company

We reserve the right to suspend, cancel, or terminate paid services if:

  • Fraudulent activity is suspected;

  • Payment disputes or chargebacks occur;

  • Terms of Service are violated;

  • Continued service would create legal, operational, or security risks.

In such situations, refunds will be provided only where required by law or at our sole discretion.

5. Refund Policy

5.1 General Refund Rule

Unless expressly stated otherwise, all purchases are considered final and non-refundable.

Refunds may only be issued under circumstances such as:

  • Duplicate transactions;

  • Accidental multiple charges;

  • Failed service delivery due to technical errors attributable to us;

  • Legal obligations requiring a refund;

  • Other exceptional situations approved by our support team.

5.2 Non-Refundable Items

The following are generally non-refundable:

  • Subscription fees already billed;

  • Promotional purchases;

  • Advertising credits;

  • Digital products or downloadable content;

  • Premium account upgrades already activated;

  • Event tickets marked as non-refundable;

  • Services already rendered or consumed.

5.3 Refund Review Process

Refund requests are reviewed individually.

Submission of a refund request does not guarantee approval.

We may request:

  • Proof of purchase;

  • Transaction details;

  • Supporting documentation;

  • Additional verification information.

5.4 Refund Processing Time

Approved refunds are generally processed within 3–7 business days.

Actual receipt of funds may depend on:

  • Banking institutions;

  • Payment providers;

  • Card issuers;

  • Local processing times.

6. Chargebacks and Payment Disputes

Users agree to contact us before initiating a chargeback or payment dispute whenever possible.

If a chargeback is filed:

  • Access to services may be suspended;

  • Associated accounts may be restricted;

  • We may provide transaction records to payment processors;

  • Outstanding obligations may remain enforceable.

Fraudulent or abusive chargebacks may result in account termination.

7. Taxes

Where applicable, users are responsible for any taxes, duties, levies, or governmental charges associated with their purchases.

We may collect and remit taxes as required by applicable laws and regulations.

8. Third-Party Payment Providers

Payments processed through third-party providers may also be subject to the terms and policies of those providers.

We are not responsible for:

  • Payment gateway outages;

  • Banking delays;

  • Currency conversion fees;

  • Additional charges imposed by financial institutions.

9. Policy Changes

We may update this Payment & Cancellation Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on our platform with a revised "Last Updated" date.

Continued use of the Services following any updates constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions regarding payments, cancellations, billing, or refunds, please contact our support team through the contact details provided here.

We will make reasonable efforts to respond to inquiries within a commercially reasonable timeframe.